Applicant Support

Frequently asked questions about scheduling, registration, processing and delivery are available here, with support contact information.

Interview Scheduling

How do I register for the Vericant Interview?

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What is the Vericant K-12 Interview Season?

The Vericant K-12 Interview Season usually starts on June 1st and ends on May 31st of the following year. For example, Interview Application Season 2024 is from June 1st 2023 to May 31st, 2024.

The Vericant Undergraduate and Graduate Interviews do not have application season restrictions

How long are Vericant Interview results effective for?

Vericant K-12 Interviews are only valid for the season in which they were conducted. That means a Vericant K-12 Interview that is conducted during the 2024 application season (i.e. applying for Fall 2024 enrollment) will no longer be able to be sent to schools after May 31st, 2024.

Vericant Pre-Interviews do not have an expiration date and will always be present in your Vericant account. 

University-level interviews are valid for one year from the date the interview was taken. They can be sent to schools at any time during the validity period.

What are the Vericant Interview packages and pricing?

For details about packages, prices, and services for all Vericant Interviews, please see the pricing page.

How many times can I do the Vericant Interview?

K-12 applicants can do the Vericant K-12 Interview a maximum of 3 times in one application season. However, you may do an unlimited amount of Vericant Pre-Interviews.

Please note, you must wait a minimum of 14 days between Vericant K-12 Interview attempts and between taking a Vericant Pre-Interview and a Vericant K-12 Interview. There is no required wait time between two Vericant Pre-Interviews.

University-level applicants can do the Vericant Undergraduate/Graduate Interview as many times as they would like and there is no required wait time between interview attempts.

What if I don't upload my ID photo or if my uploaded ID photo is not verified?

You can do the Vericant Interview without uploading your ID, but you will not receive your interview results until a valid ID photo is uploaded. Therefore, you must upload a valid ID photo before you are able to send your interview results to any schools.

When will I receive my interview results?

K-12 applicants: Depending on the package or services purchased, your interview results will be available in your student dashboard in 3, 5, or 10 business days*.

University-level applicants: Depending on the package or services purchased, your interview results will be available in your student dashboard in 1 or 3 business days*.

For more information on interview packages and pricing, click here.

*Vericant works with applicants and institutions all around the world. Because of this, our interview delivery schedule follows an international holiday calendar including but not limited to: New Year’s Day, Lunar New Year, Easter, Golden Week (China), Thanksgiving, and Christmas. Please ensure that you plan your interview time accordingly so that you may still receive your results when you need them.

How do I change the interview time or location? What’s the reschedule fee?

Changing the interview time or location are collectively referred to as “rescheduling.” 

Students can reschedule their interview at least 24 hours before their interview and can only be rescheduled to an available interview slot in the same application season. For example: If you already registered for an interview during the 2024 Interview Season, you can only reschedule to another available interview slot before May 31, 2024. 

How to reschedule: Please login to your Vericant account and request a reschedule in your profile. 

The reschedule fee is $100 USD*. There is no refund for interview cancellations after a reschedule.

*For students residing in Mainland China, please refer to www.vericant.cn for more accurate pricing information.

How can I receive my interview faster?

Purchasing expedited service allows you to shorten the processing time and receive your interview faster.

K-12 Interview applicants can:

  • Upgrade from 10 work days to 5 work days: $160 USD
  • Upgrade from 10 work days to 3 work days: $260 USD
  • Upgrade from 5 work days to 3 work days: $100 USD

Purchasing expedited service is different from upgrading your package, which would allow you to send the interview to more schools and receive expedited service. Please see “How do I upgrade my package?” in the FAQ for more details.

University (undergraduate or graduate) Interview applicants can upgrade from 3 work days to 1 work day. The cost is $160 USD*. You can purchase fast delivery at any time on your interview management dashboard.

*For students residing in Mainland China, please refer to www.vericant.cn for more accurate pricing information.

Interview cancellation and refund policy

To request to cancel the interview before the interview date, please email schedule@vericant.com. The time of the interview cancellation request is determined by the time of email sent.

  1. Cancellation within 24 hours of payment:
    • If the applicant requests to cancel the interview within 24 hours of payment, they will receive a refund of 80% of the interview package cost.
  2. Cancellation at least 7 days before the interview date:
    • If the applicant requests to cancel the interview at least 7 days before the interview date (including the 7th day), they will receive a refund of 50% of the interview package cost.
  3. Cancellation within 7 days before the interview date:
    • No refund will be provided if the applicant requests to cancel the interview within 7 days (excluding the 7th day) before the interview date.
  4. Reservation and cancellation within 7 days before the interview date:
    • No refund will be provided if the applicant reserves an interview within 7 days (excluding the 7th day) before the interview date, requests to cancel the interview, and does not qualify for the first article of the refund policy.
  5. Absence from the interview:
    • No refund will be provided if the applicant is absent from the interview, including absence due to health reasons.

Please note:

  • Refunds are applicable only to the interview package costs. There will be no refunds for rescheduling fees, expedited delivery fees, SEED reports, and other add-ons.
  • Once the interview is rescheduled, no refund will be provided if the interview is canceled.

Can I create more than one Vericant account?

Each applicant may only create one Vericant account to register for an interview. Should an applicant use a duplicate account to register and complete an interview, the result will be invalidated and no refund will be issued.

Interview Process

What does the interview include and how long does it take?

The total interview process takes about an hour. This includes a 30-minute writing sample and a 14-18 minute video interview. 

To learn more about the Vericant Interview, please visit our About the Interview page.

Who will interview me?

You will be interviewed by a professionally trained, native English-speaking interviewer. Vericant Interviews are conducted in strict accordance with standards approved by admissions officers.

Interview Results

When will I receive my interview results?

Result delivery depends on the package purchased by the applicant. You can visit our Pricing page for more information.

K-12/Boarding School Interview: Your results will be sent out on either the 3rd, 5th or 10th business day after the interview is conducted..

University/Graduate Interview: Your results will be sent out on either the 1st or 3rd business day after the interview is conducted..

Applicants will be able to view their interview results on their Vericant account.

How do I check my interview results? What is included in my results?

The interview results will be delivered to your Vericant account. You may login to your account here.

K-12 applicants can login to see their SEE score report.

Undergraduate/Graduate applicants can login to see their interview video recording and writing sample.

How will the schools I'm applying to receive my interview results?

After you have received your interview results, you can then log into your Vericant account and add the schools that you want to send your interview to. Click here to see a tutorial on how to send your interview results to schools.

Your interview results, including the interview video, digital writing sample, and SEE score (K-12 applicants only) will immediately be sent to the Vericant partner schools that you added. School users will be notified by email once you’ve sent a Vericant Interview to them.

Note for K-12 applicants:

  1. Be careful when adding partner schools, as students can only send one video to any given school. Once the school is added and saved, it cannot be modified or deleted.
  2. Some partner schools only accept the first interview while other schools accept the most recent interview. 

Which universities, colleges and school use the Vericant Interview as part of their admissions process?

Click here for a list of middle and high schools that are partners with Vericant.

Click here for a list of university and graduate schools that are partners with Vericant.

How do I send interview results to a school that doesn't partner with Vericant?

If you would like to send your Vericant Interview to one or more non-partner high schools, please follow the steps below. To see a list of high schools that partner with Vericant, please click here.

If you can’t find the non-partner school that you wish to add in the system:

  1. Please email the non-partner school’s name to schedule@vericant.com. Our team will add the school into the system and notify you via email.
  2. After you receive this email, you must add the school into the non-partner school list in your portal and send it.
  3. Email your interview link to the non-partner school’s admissions team. You must also confirm by email with the school that they will accept the Vericant interview. If they do, forward the email to us and we will help the school review your interview promptly.

If the non-partner school that you wish to add is in the “non-partner schools” list, you can add the school directly to your non-partner school list and send it. Then follow step #3 above.

How to find your interview link

Login to your Vericant account, click Manage Interviews, click Send to Schools, and click Get Interview Link (Optional) in the bottom left corner. 

If you are applying for university or graduate school and the school you wish to send to isn’t in this list, please follow the the steps below:

  1. If you’re applying for university, email the name of the school to schedule@vericant.com. If you’re applying for graduate school, please email the name of your school, the program, and your admissions teacher to schedule@vericant.com. Our team will add the school into the system and notify you via email.
  2. After you receive this email, you must add the school into the non-partner school list in your portal and send it.
  3. Email your interview link to the non-partner school’s admissions team. You must also confirm by email with the school that they will accept the Vericant interview. If they do, forward the email to us and we will help the school review your interview promptly.

 

How to find your interview link

  1. Login to your Vericant account.
  2. Select “Manage Interviews.”
  3. Select “Send to Schools.”
  4. Select “Get Interview Link (Optional)” in the bottom left corner.

Can I see my video and highlight my favorite portionvideo to send to schools?

K-12 applicants cannot see their interview video thus they cannot select video highlights to send to schools. Be mindful that some partner high schools only accept the first interview while other high schools accept the most recent interview.

University/Graduate applicants can see their full interview video(s) and they can highlight their favorite part of their interview directly within the student portal. After they choose to send the interview to schools, the school will see the full video as well as the highlighted part.

Read about how to send hearts to your top three schools.

How can I apply for an SEE re-score? What is the re-score policy?

Within one month after the date the interview results are received, students can apply for a score reassessment by sending an email to schedule@vericant.com. The reassessment fee is $160 USD*. Vericant will begin to re-evaluate the score after receiving confirmation of payment by the student.

SEE Reassessment Policy:

  1. Vericant is required to complete the reassessment within 15 business days after payment is received.
  2. If the reassessed score differs from the original score by more than 0.4 (above or below the original score), Vericant corrects the original score to the final score for the applicant and informs the student and the school(s). The reassessment fee will also be refunded to the student.
  3. If the reassessed score differs from the original score by less than or equal to 0.4, the original score will remain unchanged. The reassessment fee will not be refunded.

The reassessed score will be the final score, no matter if the score is higher or lower than the original score. There is a limit of one reassessment per interview.

*For students residing in Mainland China, please refer to www.vericant.cn for more accurate pricing information.

Vericant Pre-Interview

What is the Vericant Pre-Interview (VPI)? What is the purpose?

The Vericant Pre-Interview is a mock interview designed to help students applying to K-12 abroad understand what the Vericant Interview experience is like.

Some of Vericant’s partner schools only accept a student’s first interview in their application, while others only accept the most recent interview. Experiencing the interview environment and process will help a student feel more confident and ready for their official Vericant Interview.

Note: VPI results cannot be sent to schools.

If I take VPI, will my official interview’s SEE score be higher than my VPI score?

Whether the VPI will improve one’s SEE score depends. Each person will have a different performance. The SEE score of each interview varies depending on the applicant’s overall performance during the interview.

Who should do a VPI?

VPI is only for students who are applying to K-12.

When can I register for a VPI? Where can I do a VPI?

VPI registration is available year-round. Please email schedule@vericant.com for more information.

How many times can a student do VPI? Is there a wait time between each interview?

There is no limit to how many VPIs a student can take. There is also no required wait time between VPI attempts.

Is there a wait time between VPI and VI (official interview)?

There is a 14-day minimum wait time between the VPI and official Vericant Interview.

What is the price for a VPI (Vericant Pre-Interview)? What other products and services can you buy?

See Interview Pricing for more details.

What are the differences between VPI and VI?

1. VPI results cannot be sent to any schools.
2. The PSEE Score Indicator provided is a range (e.g., 4.1 – 4.6) to help students predict the range their SEE score would have fallen into if they had done the Vericant Interview for that day.

What is the VPI assessment standard?

In each season, VPI will use the same assessment standards that we have for VI with two exceptions:

  1. The writing sample prompts will have a two-choice prompt instead of three.The types of prompts are Analytical and Practical.
  2. The writing sample word count limit is 3,600 characters instead of 3,000 like in the official Vericant Interview.

What is a SEED (Spoken English Evaluation Diagnostic) Report? Can we buy this report individually?

The SEED (Spoken English Evaluation & Diagnostic) Report is a comprehensive report about your performance during a Vericant Pre-Interview. It includes a breakdown of how you did in each of the five categories of our rubric and professional feedback on the strengths and weaknesses you displayed during the interview. To learn more about the product, click here.

The SEED Report is only available for the VPI. Standard interviews do not have the SEED Report.

You may purchase the SEED Report individually for 160 USD*. It will be delivered 5 business days after the interview results (PSEE Report) are delivered. If the SEED Report is purchased after the interview results (PSEE Report) are delivered, then the SEED Report will be delivered 5 business days after the payment is completed.

**For students residing in Mainland China, please refer to www.vericant.cn for more accurate pricing information.

K-12 Remote Interview

What is a K-12 Remote Interview?

The Vericant K-12 Remote Interview is a remote interview offered to students who reside outside of Mainland China. Vericant will facilitate a spoken interview and a writing sample through the Vericant Online Interview Room. The Online Interview Room is an in-browser web tool, which means you don’t need to download any additional software or apps.

Click HERE to learn more about the Vericant Online Interview Room.

*Interview procedures and options may vary by region. Applicants from Greater China (Mainland China, Hong Kong, Taiwan, and Macau), please visit www.vericant.cn for region-specific information.

What applicants can request a High School Remote Interview?

Applicants residing outside of Mainland China may take the Remote Interview at home.

Applicants residing in Hong Kong, Macao or Taiwan who participate in a Remote Interview at home must hold a Hong Kong, Macau, and Taiwan (permanent) resident identity card or passport. If the above documents cannot be provided as required, even if the interview is scheduled or completed, the results will be deemed invalid and no refund will be issued.

Applicants in Mainland China must take the High School Interview at an in-person location.

Is everything the same for Remote and In-Person Interviews?

The interview, assessment, delivery times and process to send to schools are the exact same as Vericant In-Person Interviews.

 

How do K-12 applicants register for the Remote Interview?

Click here to check for open interview slots and register for your K-12 Remote Interview.

*Interview procedures and options may vary by region. Applicants from Greater China (Mainland China, Hong Kong, Taiwan, and Macau), please visit www.vericant.cn for region-specific information.

Do I need to prepare anything before my interview?

In order to prepare for your K-12 Remote Interview, all applicants should:

  • Carefully read all official emails sent by Vericant
  • Bring along the ID document you registered with to the interview
  • Prepare a desktop/laptop computer with a functioning webcam and microphone. (The interview cannot be conducted on tablets (e.g. iPads) or cellphones.)
  • Test your laptop or computer’s camera and microphone before entering the Vericant Online Interview Room. For instructions on how to use the Vericant Online Interview Room and further information about Remote Interviews, see Remote Interview Info.
  • A quiet, enclosed room with no other people around you for the entire duration of the interview and writing sample
  • A strong internet network connection

*Interview procedures and options may vary by region. Applicants from Greater China (Mainland China, Hong Kong, Taiwan, and Macau), please visit www.vericant.cn for region-specific information.

What happens during my interview?

Login to your Vericant account at least 10 minutes in advance and enter the Interview Management. Click on “Start Online Interview” to enter the Online Interview Room. Ensure your microphone and camera are working properly. Then click “I’m ready.” When it is time for your interview, you will be able to meet your interviewer.

Note: If you are more than 5 minutes late to enter the Online Interview Room, it will be viewed as forsaking the interview and you will not receive a refund.

  1. Login to your Vericant account and enter the Interview Management page. Click on “Start Online Interview” to enter the Online Interview Room. Ensure your microphone and camera are working properly. Then click “I’m ready.” When it is time for your interview, you will be able to meet your interviewer.  Once connected:
    1. The interviewer will ask to see the ID you registered with.
    2. The interviewer will explain the interview process to you. (It includes a 30-minute writing sample and an interview around 12-15 minutes long.)
    3. The interviewer will conduct some checks for security purposes. Please cooperate with the interviewer’s instructions.
  2. After the spoken interview is finished, you will start the digital writing sample immediately. You will have 30 minutes to complete the writing sample. The interviewer will remain with you in the Online Interview Room, in case you have any questions or problems during the writing sample.
  3. After the digital writing sample is complete, the interviewer will confirm that the entire interview has been completed. Then you may leave the Online Interview Room.


*Interview procedures and options may vary by region. Applicants from Greater China (Mainland China, Hong Kong, Taiwan, and Macau), please visit www.vericant.cn for region-specific information.

What if I don’t have my confirmation page or ID on the day of the interview?

If you are unable to provide any form of identification (such as an ID card or passport), including a picture or scanned version, at the time of your interview, you will not be able to proceed with your interview, and no refund will be issued

Undergraduate or Graduate Remote Interview

What is a University/Graduate Remote Interview?

The Vericant University Remote Interview is available to those applying to both undergraduate and graduate programs. The Vericant University Remote Interview can be taken from anywhere in the world.

 

Vericant will facilitate a spoken interview and a writing sample through the Vericant Online Interview Room. The Online Interview Room is an in-browser web tool, which means you don’t need to download any additional software or apps.

 

Click HERE to learn more about the Vericant Online Interview Room.

How do I sign up for a Remote Interview?

Use this link to sign up for a Remote Interview at a time that is most convenient for you.

Are the processes, prices, interview delivery times and processes the same for Remote and In-Person Interviews?

These are the exact same as In-Person Interviews.

Do I need to prepare anything before my interview?

  • Bring the original document of the ID you registered with.
  • Make sure you have a laptop/desktop computer — the interview cannot be conducted on tablets (e.g. iPads) or cellphones.
  • Make sure that you are able to interview alone in an enclosed and quiet room, far away from any disturbances.
  • Ensure that you have a stable network connection that can host a video call for an extended period of time. Connection via an ethernet cable will be the most reliable.
  • Be on time! Try to access the Online Interview Room at least 15 minutes before your interview time. This will give you ample time to test your audio and video, and get ready for the interview! (Click here to learn more about the Online Interview Room).

What happens during my interview?

  • 5-10 minutes before your interview, enter your Vericant account and click on the meeting link to enter the meeting room. Once you’re connected to the interviewer:
    • The interviewer will ask to see your ID.
    • The interviewer will make sure you have all the materials you need before the interview starts.
    • The interviewer will explain the interview process to you.
    • The interviewer will check the meeting room and conduct some checks for security purposes. Please cooperate with the interviewer’s instructions.
  • After the video interview is finished, the interviewer will have you start the writing sample. You will have 30 minutes to complete the writing sample. The interviewer will stay connected to you in the call, in case you have any questions or problems during the writing sample.

What if I don’t have my ID on the day of the interview?

If you did not bring your ID (ID card or passport): you can show the interviewer a digital version of your ID (picture or scan).

What if I forget or miss my interview?

If you are unable to start the interview within 5 minutes of the scheduled interview time for any reason, it will be viewed as forsaking the interview. You will not receive a refund. If you still need to interview, you must register for a new interview.

What if my interviewer is not in the meeting?

If your interviewer is still not in the meeting 5 minutes after your scheduled start time, please contact us at schedule@vericant.com.
 
If the interviewer does not appear in the meeting room 5 minutes after your scheduled start time, please send a screenshot (with a visible timestamp) of the interviewer not being in the meeting room to schedule@vericant.com. Our customer service team will contact you

Online Interview Room

What is the Online Interview Room?

The Online Interview Room is a virtual meeting room where Vericant’s remote interviews are conducted. It is an in-browser solution that allows the applicant and interviewer to communicate without the need to download any additional apps or software. Both the spoken interview and writing sample will be conducted in the Online Interview Room.

Please see “How do I enter the Online Interview Room?” for detailed instructions on how to access the Online Interview Room.

Do I need to install anything before my remote interview?

No, you don’t need to install any additional software before your remote interview. The Online Interview Room is a web tool. You just need to ensure you have a browser on your laptop/computer and you should have a camera and microphone ready for the interview.

How do I enter the Online Interview Room?

  • First, login to the student portal and locate the interview on the dashboard.
  • Then click the “View” button to see the details of the interview.

  • Click the “Start Online Interview” button to start the interview. You will be brought to the waiting room.

What should I do when I’m in the waiting room?

In the waiting room, you should:

  • Test your video/audio device(s) to ensure the hardware is working (and give appropriate permissions if necessary)
  • Test the share screen function to ensure you can share your entire desktop. You will need to share your screen with the interviewer during the writing sample test.
  • Close all other windows and programs running in the background to improve video call quality
  • When you finish the above tests, click the “I’m ready” button to notify the interviewer that you are ready to begin your interview.

Is the writing sample also conducted in the Online Interview Room?

Yes, the writing sample will be conducted in the Online Interview Room. This is how it works:

  • Before the writing sample starts, you will be shown a page that contains important information about the writing sample. After reading the notice, click the orange “Share Screen” button and select to share your entire desktop with the interviewer. Then, click the “Start” button to start the writing sample.

  • You are required to share your screen during the writing sample in order to maintain the integrity of the writing sample and ensure there is no misconduct.
  • After clicking the “Start” button, you will be shown the writing prompts. You should select one of the prompts and then you may begin typing in the input box.
  • Once you’ve finished your writing sample, click the “Finish” button at the bottom of the input box. The writing sample will then be complete.

What should I do if I can’t hear/see the interviewer or the interviewer can’t hear/see me?

  • If you run into any technical difficulties while in the Online Interview Room, for example, you are unable to test your audio/video in the waiting room, you can’t hear your interviewer or any other issues, you should first try to refresh the page and join the Online Interview Room again.
  • You may also use the chat box within the Online Interview Room to communicate any issues you may be having.
  • If all else fails, your interviewer may ask you to move to Zoom to conduct the interview. If this is the case, you may need to download the Zoom software here.
  • If you have clicked the “I’m ready” button, and have been waiting for the interviewer for more than 3 minutes past your scheduled interview time but you still haven’t been brought into the Online Interview Room, please do the following:
    • Take a screenshot or a picture of your laptop/computer screen; the screenshot or picture must include the current date and time.
    • Send the screenshot/picture to schedule@vericant.com. Our team will reach out to you as soon as possible.

Don't see your question here?

International Applicants

Individuals considering the Vericant Interview can contact our Operations Team for support via e-mail:

Applicants in China​

Chinese-language interview support available Mon. - Fri., 9:00-17:00 China Standard Time at +86 10 8485 6364